Trixie
Support
Having trouble with the game or have a question? Email contact@websolutionslab.dev. We usually reply within a few working days. Include your phone model and system version, as it helps us find the cause faster.
I bought a character or item, but the game does not show it
Open Settings in the game (the gear on the start screen) and choose “Restore purchases”. Make sure the phone uses the same Apple ID or Google account the purchase was made with and is connected to the internet. Characters, items and bundles belong to your store account, so you restore them the same way on a new phone. Fish are a one-time purchase: they go straight into your wallet and come back together with your saved progress.
How do I move my progress to a new phone?
On your old phone, go to Settings → “Save progress” and choose “Continue with Apple” or “Continue with Google”. On the new phone, do the same with the same account: levels, stars, fish and wardrobe items will come back. Without this, progress stays on one phone only and is lost when you delete the game.
How do I get a refund?
Payments and refunds are handled only by Apple or Google; we have no access to them. On iPhone, request a refund at reportaproblem.apple.com; on Android, in Google Play: Profile → Payments & subscriptions → Budget & history.
How do I get fish?
You get fish for completing levels and earning stars. Rewarded videos (watched only when you want) and fish packs in the shop give more. Fish buy items for the wardrobe.
Ads and ad consent
The game is free and shows an ad every few levels. You start rewarded videos yourself. Change your ad consent in the game’s Settings: “Ad privacy” (shown in countries where the consent form is required). Turn off cross-app tracking in iOS: Settings → Privacy & Security → Tracking.
Does the game work offline?
Yes. All levels are built into the game. You need the internet for rewarded videos, purchases, restoring purchases and saving progress to the cloud. Progress made offline is saved automatically once the phone is back online.
Language, sound and reminders
In the game’s Settings you can change the language (Polish, English, German, Spanish, French or Italian, or “Phone language”), sounds, music, vibration and reminders from your pet. If reminders are turned off in your phone, the game shows a “Turn on in phone” button.
Privacy
The game does not require an account and does not collect your contact details. Full details: Privacy Policy.